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Outdoor Recreation Centers

Crisis Management
for Outdoor Center Staff

There is a constant draw to the outdoors. Nearly half of the U.S. population (ages six and up) took part in an outdoor activity in 2017 at least once according to the Outdoor Industry Association’s 2018 Outdoor Participation Report. That’s over 13.5 million individuals, many of whom are participating in an outdoor activity for the first time or returning after time away.

Places like recreation centers and outdoor hubs provide access points to the wonders of the wilderness. Newcomers arrive seeking guidance and a gentle hand to lead them through the first exhilarating steps into the wider world beyond their front door. Other enthusiasts come for access to new skills and deeper knowledge to excel in their fields. From recent graduates following the call to become whitewater guides to veterans seeking new thrills in their civilian lives, outdoor recreation centers draw a vast crowd from all walks of life.

Even with activities being offered close to home and the utmost care put into managing risk, our beloved outdoor enters are not immune to traumatic events. As students progress from indoor climbs to real rock, the consequences of an improper belay increase. A raft guide in training may perform to peak standards, but the frothing river does not pause just because the toss of a rescue line goes askew. The time and effort that goes into mitigating risks and preparing for an emergency helps to stave off the worst-case scenarios, but sometimes things go wrong beyond anyone’s control. This is where Anchorpoint Response can help.

Is your instructor team current on their CPR and First Aid skills? We bet they are. What about their emotional first aid? Serious injuries may be managed with the use of splints and bandages, but what about the mental trauma of facing a season without the use of that arm or leg? Are your responders trained to assist those who survive the fall but are now struggling to live with the aftermath and grief that a critical injury or the trauma or a near miss can cause? Is your team emotionally and psychologically prepared for the tragic times when best efforts are not enough to save a life? Wait-and-see is unacceptable when evidence has shown that first responders are capable of developing resistance and resiliency to critical incident stress and that crisis interventions reduce the potential for negative outcomes when delivered by individuals with the proper training. Whether your market is the car-camper or seasonal thrill-seeker, we know that you invest time and resources into providing the very best experience for your clients and guests. Protect the people on your team and the guests they serve by investing in them- -in their psychological, emotional, and physical well being through crisis intervention planning, preparedness, and response.

Crisis Intervention Training: Awareness Level

The Awareness level training is recommended for all staff, volunteers, and supervisors working in outdoor/remote industries. Presented as a seminar or a half-day workshop giving knowledge and tools to recognize and respond to a crisis situation …

Crisis Intervention Training: Responder I

Usually delivered as a two-day course teaching “Assisting Individuals in Crisis”.  Participants will learn the basics of crisis intervention and how to assist individuals in crisis. Crisis intervention is also known as “emotional first aid” and teaches the …

Crisis Intervention Training: Responder II

“Group Crisis Intervention” usually delivered as a two-day course: . The Group Crisis Intervention course is a comprehensive, systematic and multi-component crisis intervention course designed to prepare participants to recognize and …

Crisis Intervention Training: Operations Level

This course is designed for supervisors, managers, and staff in risk management and safety positions. In the coordinator course, participants will review the role of the first responder and the application of the Incident Command Structure to crisis and …

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