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Emergency Responders

Crisis Management
Skills for Emergency Responders

The challenges of the line of work that emergency responders so courageously sign up for is only too apparent. Police, fire and emergency responders are often the first on scene at horrific, challenging, and dangerous events. Often, the demands of the work require responders to leave one traumatic call and proceed immediately to another without adequate time to process, recover or decompress in between.

The basic duties of these individuals essentially require them to witness the worst moments of our lives with strength, dignity, and professionalism. We rely on them in our darkest moments and then expect them to return to normal as soon as they clear the scene. Based on the increasing rates of depression and suicide across disciplines, it is increasingly apparent that our emergency responders are in crisis.

In 2018, the Substance Abuse and Mental Health Services Administration (SAMSHA) published a bulletin on the mental health of first responders.

According to SAMSHA, there continue to be concerning trends among our professional emergency responder population. One study cited reports that 30% of first responders develop conditions such as depression, critical incident stress, and post-traumatic stress disorder. The number of reported suicide attempts and deaths in firefighter and law enforcement professions continues to climb, with some estimates reporting up to 300 emergency responders dying by suicide every year.

There are increased calls to actions on a global scale to address the mental health needs of our emergency responders. Anchorpoint Response is proud to stand beside those who serve our heroes by offering evidence-based training in individual and group crisis intervention. We know that the lives of our first responders are too valuable to be subjected to the “flavor of the month” in psychological interventions and have dedicated our time and resources to providing training in specific techniques and research-backed models.

What sets Anchorpoint Response apart from other training centers is our dedication to meeting your needs. Our critical incident response facilitators are dedicated to providing world-class training to your department with optimized training times for rotating shift workers. Based on the needs of your department, we will work with you to find alternate start and end times for any of the courses we offer to best accommodate the health and wellbeing of the men and women who dedicate their lives to protecting ours.

The Responder I and II courses we offer are taught by an International Critical Incident Stress Foundation (ICISF) approved instructor and include 1.3 and 1.4 General Continuing Education Units (CEUs) through the University of Maryland Baltimore County Training Centers. The two courses, Assisting Individuals in Crisis (Responder I) and Group Crisis Intervention (Responder II), were developed specifically for first responders and is considered among the leading crisis intervention models in the world. Anchorpoint Response gladly offers each of these courses as a stand-alone program based on the needs of your department, or as part of the crisis intervention series, we have developed for remote industries, beginning with Awareness Level and concluding with the Operations or Coordinator Level programs.

Please contact us today to learn more about how we can help bring these life-saving trainings to your department.

Crisis Intervention Training: Awareness Level

The Awareness level training is recommended for all staff, volunteers, and supervisors working in outdoor/remote industries. Presented as a seminar or a half-day workshop giving knowledge and tools to recognize and respond to a crisis situation …

Crisis Intervention Training: Responder I

Usually delivered as a two-day course teaching “Assisting Individuals in Crisis”.  Participants will learn the basics of crisis intervention and how to assist individuals in crisis. Crisis intervention is also known as “emotional first aid” and teaches the …

Crisis Intervention Training: Responder II

“Group Crisis Intervention” usually delivered as a two-day course: . The Group Crisis Intervention course is a comprehensive, systematic and multi-component crisis intervention course designed to prepare participants to recognize and …

Crisis Intervention Training: Operations Level

This course is designed for supervisors, managers, and staff in risk management and safety positions. In the coordinator course, participants will review the role of the first responder and the application of the Incident Command Structure to crisis and …

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